E-commerce

E-commerce Integration Guide

Connect your product inventory from Shopify or manual catalogues to SyncFlo AI to showcase products, answer price questions, and sell on WhatsApp.

Using Shopify (Recommended)

Easiest

We use Meta's official integration. This ensures your products are always synced with Facebook/Instagram and WhatsApp.

Go to Shopify Admin > Apps.

Install Facebook & Instagram by Meta.

Connect your Page and Business Account.

Check for "Shopify Product Catalogue".

Ensure items are listed.

Copy Catalogue ID from Meta.

Paste into Dashboard > WhatsApp > Settings.

Click Sync Catalogue.

Create Catalogue: Go to Meta Commerce Manager, click + Add Catalogue, and select E-commerce > Upload Product Info.
Add Products: Use Data Sources > Data Feed to upload a CSV/Excel file.
- Required: ID, Title, Description, Availability, Condition, Price, Link, Image Link.
Connect: Paste the new Catalogue ID into SyncFlo settings just like the Shopify method.

If a user asks 'Show me sneakers', the AI sends a clickable carousel of your products.

AI checks real-time prices. 'How much is the red dress?' gets an instant, accurate answer.

The AI knows if an item is 'In Stock' or 'Out of Stock' based on the sync.

Always hit Resync Catalogue in SyncFlo Dashboard after you make major changes to your prices or products in Shopify/Meta.